Privacy Policy

THMINS respects your privacy and is committed to protecting the personal information you share with us when visiting drystonebathmat.com, placing an order, contacting our team, or requesting wholesale information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared with trusted service providers, and how you can contact us about your privacy-related questions.

By using our website, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

1. Order and Contact Information

When you place an order, contact us, or request support, we may collect:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Product selections
• Customer service messages

2. Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card number or complete payment card details on our own servers.

Payment providers may collect and process payment information according to their own privacy and security practices.

3. Shipping and Fulfillment Information

To process and deliver orders, we may share limited order and shipping details with fulfillment and shipping service providers.

THMINS direct retail orders may be fulfilled through Amazon Multi-Channel Fulfillment. This means relevant order and delivery information may be shared with Amazon or related fulfillment partners so your order can be packed, shipped, and tracked.

4. Wholesale and Business Inquiry Information

If you contact us about wholesale, private label, custom packaging, or bulk orders, we may collect:

• Company name
• Contact person name
• Email address
• Phone number or WhatsApp number
• Destination country
• Product quantity
• Product requirements
• Packaging or branding requests
• Business communication records

5. Website Usage Data

When you browse our website, we may collect basic technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Time spent on pages
• General location based on IP address
• Cookies or similar identifiers

This information helps us understand website performance, improve user experience, and maintain site security.

We use collected information for the following purposes:

• To process and confirm orders
• To deliver products and provide tracking updates
• To communicate with you about your order or inquiry
• To provide customer support
• To process returns, refunds, or order-related requests
• To manage wholesale or private label inquiries
• To improve website performance and shopping experience
• To help prevent fraud, misuse, or unauthorized transactions
• To comply with legal, accounting, tax, or operational requirements
• To send service-related messages, such as order confirmations or delivery updates

If you choose to subscribe to marketing emails, we may send product updates, offers, or brand news. You can unsubscribe at any time.

Our website may use cookies and similar technologies to support basic site functionality, improve website performance, understand user behavior, and provide a better shopping experience.

Cookies may be used for:

• Keeping items in your cart
• Remembering basic preferences
• Understanding website traffic
• Improving website speed and usability
• Supporting analytics and advertising measurement
• Protecting the website from misuse or suspicious activity

You can control or disable cookies through your browser settings. Please note that some website features, such as cart or checkout functions, may not work properly if cookies are disabled.

We may use analytics or advertising tools to understand how visitors use our website and to improve our products, content, and marketing.

These tools may collect limited technical and usage information, such as device information, page views, browser type, traffic source, and interaction data.

If we use advertising platforms such as Google, Meta, Pinterest, or similar services, these platforms may use cookies or similar technologies according to their own privacy policies.

We do not use customers’ personal information or images in advertising without consent.

We may share limited personal information with trusted service providers when needed to operate our business.

This may include:

• Payment processors
• Order management systems
• Shipping and fulfillment providers
• Amazon Multi-Channel Fulfillment
• Website hosting providers
• Analytics providers
• Customer support tools
• Email service providers
• Professional advisors, when legally or operationally necessary

We only share information needed for the service being provided.

We do not sell customers’ contact information.

We do not rent or trade customers’ personal information to third parties for their independent marketing purposes.

Checkout and payment information should be submitted through secure checkout pages.

We use commercially reasonable measures to protect information submitted through our website. Payment details are handled by secure third-party payment processors.

We do not store full credit card numbers on our own servers.

We retain order, support, and business communication records as needed for:

• Order fulfillment
• Customer service
• Returns and refunds
• Legal and tax requirements
• Accounting records
• Fraud prevention
• Business operations

We do not keep personal information longer than reasonably necessary for the purposes described in this Privacy Policy, unless required by law or legitimate business needs.

Depending on your location, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

If you subscribe to our newsletter or request product updates, we may send marketing emails from time to time.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Transactional emails, such as order confirmations, shipping updates, or customer service messages, may still be sent when necessary.

drystonebathmat.com is primarily intended for U.S. retail customers.

Wholesale, private label, and business inquiries may come from customers outside the United States. If you contact us from outside the United States, your information may be processed for communication, quotation, order planning, and fulfillment purposes.

By contacting us, you understand that your information may be processed in countries where our business, service providers, or fulfillment partners operate.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website may include links to third-party websites, such as Amazon or payment service providers.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review the privacy policies of those websites before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal requirements.

When we update this page, we will revise the “Last updated” date at the top of the policy.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

THMINS
Email: sales@drystonebathmat.com
Phone / WhatsApp: +1 816-553-6293
Address: Weixing Village, Henglin Town, Wujin District, Changzhou, Jiangsu, China 213000
Business Hours: Mon–Fri, 9:00 AM–6:00 PM