Return & Refund Policy

We want customers to feel confident when ordering from THMINS. This Return & Refund Policy explains how returns, refunds, damaged items, and order issues are handled for direct retail orders placed on drystonebathmat.com.

This policy applies to direct retail orders placed through drystonebathmat.com. Orders placed through Amazon are handled under Amazon’s return and refund policies. Wholesale, private label, custom packaging, OEM, and bulk business orders may follow separate commercial terms confirmed before purchase.

Eligible direct retail orders may be requested for return within 30 days after delivery.

To be eligible for a return, the item must be returned within the return window and must meet the return condition requirements described below.

Return requests submitted after 30 days from delivery may not be eligible for return or refund unless required by applicable law or approved by our support team due to a product issue.

Returned items should be:

• Unused or lightly inspected only
• Clean and free from damage, misuse, stains, or heavy wear
• Returned with original packaging where possible
• Returned with all included accessories, inserts, or care cards if applicable

Items that show signs of misuse, damage, heavy wear, alteration, or improper care may not be eligible for a full refund.

Before sending an item back, please contact our support team first.

Please email us at sales@drystonebathmat.com and include:

• Your order number
• Name used for the order
• Email address used at checkout
• Product name, size, and color
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide the next steps. Please do not send items back without contacting us first, as this may delay processing.

For standard returns where the customer no longer wants the item, ordered the wrong item, selected the wrong size or color, or changed their mind, the customer is responsible for return shipping costs unless otherwise agreed in writing.

If the item arrives damaged, defective, or materially different from what was ordered, please contact us with photos and your order number. We will review the issue and help arrange an appropriate solution.

Original shipping charges, if any, are non-refundable unless the return is due to our error or a confirmed product issue. For current U.S. direct retail orders, standard shipping is free.

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method.

Refund processing time after approval is usually 3–7 business days, depending on your payment provider, bank, or card issuer.

Please note that it may take additional time for the refund to appear on your account statement after we issue it.

If you need a different size, color, or product, please contact us before returning the item.

Depending on inventory availability and the condition of the original item, we may help arrange an exchange or recommend placing a new order.

Exchanges are not guaranteed until confirmed by our support team.

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at sales@drystonebathmat.com.

Please include:

• Order number
• Photos of the product
• Photos of the packaging if damaged
• Description of the issue

We will review the issue and may offer a replacement, refund, or other suitable resolution depending on the situation.

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Used items with visible wear, stains, or damage
• Items damaged due to misuse, improper care, or accidental damage
• Items returned without prior contact or authorization
• Custom logo products
• Private label products
• Custom packaging orders
• Wholesale or bulk business orders
• Final-sale items, if clearly marked at the time of purchase

If you purchase a THMINS product through Amazon, your order is handled under Amazon’s return and refund policies.

For Amazon orders, please visit your Amazon order page to request a return, refund, exchange, or order support.

drystonebathmat.com Return & Refund Policy applies to direct retail orders placed through our website unless otherwise stated.

Wholesale, bulk, OEM, private label, and custom packaging orders may follow separate commercial terms.

Return eligibility, refund terms, shipping responsibility, inspection standards, and issue resolution for business orders are confirmed before payment or production begins.

Free U.S. retail return terms do not automatically apply to wholesale, bulk, private label, OEM, or international business orders.

Refunds are issued to the original payment method used for the order whenever possible.

We cannot issue refunds to a different card, bank account, or third-party account unless required by the payment provider or applicable law.

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to cancel it. If the order has already been processed, packed, shipped, or fulfilled through Amazon Multi-Channel Fulfillment, cancellation may no longer be possible and the order may need to follow the return process.

If you have questions about a return, refund, damaged item, or order issue, please contact us:

THMINS
Email: sales@drystonebathmat.com
Phone / WhatsApp: +1 816-553-6293
Business Hours: Mon–Fri, 9:00 AM–6:00 PM

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