Terms of Service

Welcome to drystonebathmat.com. This website is operated by THMINS.

By accessing our website, browsing products, placing an order, contacting us, or submitting a wholesale or business inquiry, you agree to the terms described on this page.

These Terms of Service apply to direct retail orders placed through drystonebathmat.com, website browsing, product information, customer support requests, and business inquiries submitted through our website.

Wholesale, private label, custom packaging, OEM, or other business orders may be subject to separate commercial terms confirmed in writing before payment or production begins.

You agree to use this website in a lawful and respectful manner.

You may not:

• Misuse the website or interfere with its normal operation.
• Attempt to gain unauthorized access to our systems, data, checkout, or customer information.
• Copy, reproduce, or commercially reuse website content, product images, brand materials, or design elements without permission.
• Submit false, misleading, incomplete, or fraudulent information.
• Use the website for unlawful, abusive, or harmful activity.

We may restrict access, refuse service, cancel orders, or take appropriate action if we believe the website is being misused.

We aim to provide accurate product information, including product names, images, sizes, colors, finishes, descriptions, prices, and availability.

However, product images may vary slightly from the actual item due to lighting, screen settings, photography, manufacturing batches, or natural material variations.

Product dimensions and colors are provided for customer reference. Minor variations may occur.

We may update product descriptions, images, pricing, availability, or specifications at any time without prior notice.

Product prices are displayed on the website in U.S. dollars unless otherwise stated.

For direct retail orders, the price shown on the product page and at checkout applies at the time the order is placed.

Product availability may change due to inventory levels, fulfillment capacity, or operational reasons.

We reserve the right to correct pricing errors, product listing errors, inventory errors, or checkout errors before accepting or fulfilling an order.

Direct retail orders placed on drystonebathmat.com are currently intended for customers in the United States.

When you place an order, you agree to provide accurate billing, shipping, email, and phone information.

After you place an order, you may receive an order confirmation email. This confirmation means we have received your order request, but it does not guarantee final acceptance if there is a payment issue, inventory issue, address issue, pricing error, or suspected fraud.

We reserve the right to review, limit, cancel, or refuse an order when reasonably necessary.

We provide a secure checkout process for direct retail orders.

Payment may be processed by trusted third-party payment providers. We do not store your full credit card number or complete payment card details on our own servers.

By placing an order, you confirm that you are authorized to use the payment method provided.

If a payment is declined, incomplete, reversed, or flagged for review, your order may be delayed or canceled.

For direct retail orders placed on drystonebathmat.com:

• We currently ship within the United States.
• Standard shipping is free for U.S. direct retail orders.
• Most orders are processed within 1–2 business days after payment confirmation.
• After dispatch, estimated delivery time is usually 2–4 business days within the United States.

THMINS direct retail orders may be fulfilled through Amazon Multi-Channel Fulfillment. This means your order may be packed and delivered using Amazon’s fulfillment network, even when the order is placed directly on drystonebathmat.com.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Carrier delays may occur due to weather, holidays, address issues, peak volume periods, or other circumstances outside our control.

Please review our Shipping Policy for full details.

Return and refund eligibility is governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Returned products must meet the conditions stated in the return policy. Refunds may depend on product condition, return timing, and inspection after the returned item is received.

Shipping costs, return shipping responsibility, and refund timelines are described in the Return & Refund Policy.

Some THMINS products may also be available through Amazon.

If you purchase a THMINS product through Amazon, your order, payment, shipping, tracking, returns, refunds, and customer service may be handled under Amazon’s policies and systems.

For Amazon orders, please refer to your Amazon order page for delivery updates, return options, and order support.

drystonebathmat.com policies apply to direct website orders unless otherwise stated.

Wholesale, private label, OEM, custom packaging, and bulk business orders may be available by request.

These business orders are not the same as direct retail orders placed through the website checkout.

For business orders:

• Prices may be quoted separately.
• Minimum order quantities may apply.
• Shipping methods and costs may vary by destination and order size.
• Production timelines may vary.
• Custom logo or packaging requirements must be confirmed before production.
• Written confirmation may be required before payment or production begins.

Business orders may be shipped to countries outside the United States when confirmed individually.

Free U.S. retail shipping does not apply to wholesale, bulk, private label, OEM, or international business orders unless separately confirmed in writing.

You are responsible for:

• Providing accurate order information.
• Reviewing product size, color, and finish before purchase.
• Confirming your shipping address before checkout.
• Reading the Shipping Policy, Return & Refund Policy, Privacy Policy, and these Terms of Service before placing an order.
• Contacting us promptly if you notice an error in your order information.

If a package is delayed, returned, or undeliverable due to incomplete or incorrect information, additional arrangements may be required.

All website content, including product images, product descriptions, layout, graphics, design elements, logos, text, and brand materials, belongs to THMINS or is used with permission.

You may not copy, reproduce, distribute, modify, sell, or commercially use our website content without written permission.

Wholesale customers, distributors, or business partners may request approved brand assets separately.

If you contact us, submit a form, send product feedback, request support, or provide business inquiry information, you agree that the information you provide is accurate and not misleading.

We may use submitted information to respond to your request, process your order, provide customer support, prepare quotations, improve our products, or manage business communications.

We do not use customer personal information or images in advertising without consent.

Your use of our website is also governed by our Privacy Policy.

The Privacy Policy explains what information we collect, how we use it, how cookies may be used, and how information may be shared with trusted service providers such as payment processors, shipping providers, Amazon Multi-Channel Fulfillment, hosting providers, analytics tools, and customer support systems.

Please review our Privacy Policy for more information.

Our website may contain links to third-party websites or services, including Amazon, payment providers, social media platforms, or shipping-related services.

We are not responsible for the content, privacy practices, policies, or operations of third-party websites.

When you use third-party websites, their own terms and policies apply.

To the fullest extent permitted by applicable law, THMINS is not responsible for indirect, incidental, special, or consequential damages arising from website use, product use, shipping delays, third-party service issues, or business interruption.

Our responsibility for direct website retail orders is limited to the amount paid for the applicable product, except where applicable law requires otherwise.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

We may update these Terms of Service from time to time to reflect changes in our business, website, services, policies, or legal requirements.

When we update this page, we will revise the “Last updated” date.

Your continued use of the website after updates means you accept the revised terms.

If you have questions about these Terms of Service, please contact us:

THMINS
Email: sales@drystonebathmat.com
Phone / WhatsApp: +1 816-553-6293
Address: Weixing Village, Henglin Town, Wujin District, Changzhou, Jiangsu, China 213000
Business Hours: Mon–Fri, 9:00 AM–6:00 PM

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