Shipping Policy

Direct retail orders placed on drystonebathmat.com currently ship within the United States only. Wholesale, private label, custom packaging, and bulk business orders may be available for customers outside the United States by request. For international business orders, please contact us with your destination country, product quantity, preferred shipping terms, and delivery requirements before placing an order.

Free standard shipping applies to all U.S. direct retail orders placed on drystonebathmat.com. There are no additional standard shipping fees for eligible retail orders shipped within the United States. Wholesale, bulk, private label, and international business orders are not covered by the free retail shipping policy and will be quoted separately.

Most U.S. retail orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods, inventory checks or address verification may slightly affect processing time.

After an order has been processed and dispatched, estimated delivery time is usually 2–4 business days within the United States. Total estimated delivery time is typically 3–6 business days, including order processing and transit time. Delivery may vary depending on carrier capacity, weather, holidays, delivery address, and other conditions outside our control.

Some THMINS direct retail orders are fulfilled through Amazon Multi-Channel Fulfillment. This means your order may be packed and delivered using Amazon’s fulfillment network, even when the order is placed directly on drystonebathmat.com. This helps us provide reliable U.S. delivery while keeping the website checkout process available for direct retail orders.

Once your order ships, tracking information will be sent to the email address used at checkout. Please make sure your email address is accurate when placing your order. If you do not receive tracking details within 3 business days after placing your order, please contact us at sales@drystonebathmat.com.

Expedited shipping may be available for selected U.S. retail orders depending on inventory location and carrier availability. If expedited delivery is available, it will be shown during checkout or can be confirmed by contacting us before placing your order. Standard U.S. retail shipping remains free.

Wholesale and business orders may be shipped by sea, air, express courier, or freight forwarder depending on order size, destination, and customer requirements. Shipping costs, delivery timelines, and shipping terms for wholesale orders are confirmed individually before payment or production begins. Free U.S. retail shipping does not apply to wholesale, bulk, private label, or international business orders.

Carrier delays can occasionally happen due to weather, holidays, peak volume periods, address issues, or other conditions outside our control. If your tracking information has not updated for an unusual period, please contact our team at sales@drystonebathmat.com and we will help check the shipment status.

Please contact us as soon as possible if you notice an incorrect shipping address after placing your order. If the order has not yet been processed, we will try to update the address. If the package has already shipped or is returned due to an incomplete or incorrect address, additional reshipping arrangements may be required.